We pride ourselves on technical service support throughout the pre-purchase, installation, training, and after-sales process
We know it’s frustrating when a machine doesn’t function the way it should or lands you with a tricky problem, so we help you streamline your manufacturing process and maximise productivity.
Heliner offers comprehensive full-service assistance through every stage of your journey – from pre-purchase to installation, training, repairs, and maintenance.
With over 20 years of industry expertise, our dedicated team is committed to providing hassle-free support for all your CNC router and laser cutting machine, along with the automation systems we supply, so our customers always come first. If you run machines from another supplier, talk to us. We assess each request case by case, and we're happy to help where we can, especially if you're planning an upgrade or new equipment.
From our Wellington base we service customers throughout New Zealand, including Auckland and Christchurch, and we can support machines in Australia.
We are open 9am – 5pm on weekdays. Our support team is ready to provide any assistance 24/7 on demand.*
Services offered
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Installation advice and commissioning
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On-site assembly and final integration
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Hands-on operator training, so you're producing from day one
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In-house and onsite training
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One-year standard warranty on all products
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Free new machines service program
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Manufacturer technical support
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Experienced international suppliers
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Common and tricky spare parts held in stock**
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Valuation for used machinery